Accessibility Statement

Relay Healthcare Transfer is committed to ensuring digital accessibility for all users, including those with disabilities.

Our Commitment

We strive to meet WCAG 2.1 Level AA standards across our website. Our goal is to provide an inclusive experience for all visitors, regardless of ability or technology used.

Accessibility Features

Navigation

• Clear, consistent navigation structure
• Skip to main content link
• Keyboard-accessible menus and forms
• Logical heading hierarchy

Visual Design

• Sufficient colour contrast ratios
• Resizable text without loss of functionality
• No content that flashes more than three times per second
• Alternative text for images

Forms

• Clear labels for all form fields
• Error messages that identify the problem
• Instructions provided where needed
• Focus indicators on interactive elements

Transport Accessibility

Beyond our digital services, we are committed to accessible transport:

• Wheelchair-accessible vehicles available on request
• Assistance with boarding and alighting
• Space for mobility aids and medical equipment
• Trained drivers aware of accessibility needs

Please inform us of any accessibility requirements when booking so we can ensure appropriate arrangements.

Known Issues

We are aware of the following accessibility issues and are working to address them:

• Some older PDF documents may not be fully accessible
• Third-party map widgets may have limited keyboard navigation

Feedback

We welcome feedback on the accessibility of our website and services. If you encounter any barriers or have suggestions for improvement, please contact us:

• Email: bookings@relayhealthcaretransfer.com
• Phone: +44 1234 567890

We aim to respond to accessibility feedback within 5 working days.

Enforcement

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.

Last updated: January 2025