Privacy Policy
Relay Healthcare Transfer is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Who We Are
Relay Healthcare Transfer Ltd (Company No. 00000000) operates the Relay Healthcare Transfer healthcare transport service.
Contact: bookings@relayhealthcaretransfer.com
Information We Collect
We collect information you provide when booking our services:
- Name and contact details (phone, email)
- Pickup and drop-off addresses
- Journey dates and times
- Special requirements or accessibility needs
- Payment information (processed securely via our payment provider)
How We Use Your Information
We use your personal information to:
- Provide our transport services
- Communicate about your bookings
- Process payments
- Improve our services
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We share data only with:
- Our drivers (limited to information needed for your journey)
- Payment processors (for secure transaction processing)
- Legal authorities (when required by law)
Data Retention
We retain journey records for 7 years for compliance and accounting purposes. Contact information is retained while you have an active account or until you request deletion.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
To exercise these rights, contact us at bookings@relayhealthcaretransfer.com.
Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption, access controls, and regular security assessments.
Changes to This Policy
We may update this policy periodically. Significant changes will be communicated via email or website notice.
Last updated: January 2025